Refund policy

As always, Your satisfaction is 100% Guaranteed!!

 

 SATISFACTION GUARATEED:

Whether you are a first-time customer or a loyal, long-time customer, you deserve to be completely satisfied with your purchase from NYFirestore.com.

NYFirestore.com Guarantee:  If you are not completely satisfied simply return your purchase to NYfirestore.com for a full refund or exchange.

Need a quick refund or exchange?  No problem!

Send an email to: info@nyfirestore.com 

This address is for shipping and returns only:

NYFirestore.com
Attn: Noam Freedman
7 Stuyvesant Oval, 7B

New York, NY 10009

Once your return arrives at NYFirestore.com, we will gladly process your refund or make the exchange.  NYFirestore.com, will not charge you again to re-ship your exchanged items back to you.  * Free exchange shipping is offered on Domestic Orders only.  We will happily exchange items from Overseas orders, but we will have to charge for shipping.

Need a Refund? 

We understand that sometimes you just want a refund.

NYFirestore.com, will refund the purchase price of any item up to 45 days after your original purchase date. 

Items returned after 45 days will be given store credit or an exchange.

Refunds are processed upon the receipt and approval of your return. 

Refunds can take 5-10 days to appear on your credit card

Unfortunately, we cannot refund your shipping costs but if you are making an exchange there will be no additional shipping charge to you.

Thanks again for choosing NYFirestore.com,  New York City’s Original Firestore, Since 1991

Any Questions at all please send an email to: info@nyfirestore.com