Shipping policy

SHIPPING INFORMATION:  Any Questions please send an email to: info@nyfirestore.com 
Email is checked daily. Phone messages are not answered as quickly.

We originally launched NYFirestore.com in 1997, and it has been our pleasure to reach people who could not make it in to the shop.  Thank you for your support all these years.

When the "Brick & Mortar" location was open we shipped every day.  Since the Storefront closed we no longer ship daily. During quiet times of year we only ship 1-2 days a week, during busier times, 3-4 days a week.

- There are 2 steps to shipping your package.  The time it takes us to "process" (package and label) it, and then the time "in transit" once it has left us.

- Orders may take anywhere from 7 days (usually less) from the time we receive your order, to be pulled and packaged for shipment.

- We use United States Postal Service (USPS).  You will recieve an email confirmation that your order has been shipped and a tracking # when it is available.

DOMESTIC ORDERS:  USPS Priority Mail takes from 1-3 days in transit. 

OVERSEAS SHIPPING:  International orders, shipped via Parcel Post, normally take anywhere from 2-3 weeks in transit, but can, on occasion, experience Customs and Security delays beyond that.

 

That said, not all items are in stock at all times.  Most items come back in stock within a week or so.  Some can take longer.  We will try to keep you informed regarding the status of any "Back-Ordered" items.